Edu Bees Terms & Conditions

Company Information

This website and the services provided herein are operated by Cambridge Mentors LTD, trading as Edu Bees. Registered in England and Wales under company number 13721727 Registered office address: Kemp House, 152-160 City Road, London, England, EC1V 2NX

Study Policy

Students are encouraged to commit to a minimum of two hours of lessons per week, unless otherwise agreed with Edu-Bees and their tutor.
Students are expected to stay engaged during lessons and follow tutor guidance.
Students should bring the required learning materials (stationery, books, or digital devices) to each session.
For secondary and higher-level courses (e.g., GCSE, A-Level, IB), students should have access to the necessary resources such as calculators or subject-specific tools.
Recommended textbooks and resources suggested by tutors are the responsibility of the student/parent to obtain.
Respectful behaviour towards tutors and peers is required at all times.

Attendance Policy

Students should attend all scheduled lessons.
If a student cannot attend a lesson for reasons unrelated to health, at least 24 hours’ notice must be given via phone, email, or message.
In cases of illness, parents/students should notify Edu-Bees or the tutor as soon as possible. Where notice has been given, no lesson fees will be charged.
Students must join lessons on time.
Missed lessons without notification will be charged at the full rate.

Performance Policy

Edu-Bees aims to help each student achieve their best possible results. Success depends on the student’s effort and commitment, supported by parents where appropriate.
Homework, practice, and revision assigned by tutors are compulsory.
Progress will be monitored regularly, and feedback provided to parents/guardians.
Students preparing for exams (SATs, 11+, 13+, GCSE, A-Level, IB, or university entrance) must commit to consistent study.
Edu-Bees and its tutors will provide guidance and support to help students reach their goals, but ultimate responsibility for results rests with the student’s own effort.

Fees Policy

Tuition fees must be paid in advance at the start of each block of lessons.
A one-time registration/administration fee may apply.
Fees vary depending on subject, tutor level, and course type.
Discounts may apply for advance payment of larger lesson packages.

Refund Policy

Paid tuition fees are non-refundable and non-transferable to other students.

Holidays

Edu-Bees operates year-round, including during holiday periods, depending on tutor and student availability.
Students/parents may opt out of lessons during holidays without penalty if notice is given in advance.
If Edu-Bees or the tutor needs to cancel sessions during holidays, reasonable notice will be provided.

Child Health & Safety Policy

Students are responsible for bringing their own food and drink (for in-person sessions).
Parents are responsible for their child’s overall health and safety. During in-person sessions, Edu-Bees tutors will take all reasonable steps to ensure student safety.
Parents must inform Edu-Bees and tutors of any relevant medical conditions or special needs that could affect learning or well-being.